Services

Our dedicated UK teams provide a bespoke service for every loss by placing advanced technology and data in the hands of technical experts and specialists
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A Legacy of Excellence

As part of Claims Consortium Group with 25+ years of experience, we put customer satisfaction at the heart of everything we do. We are here to put customer satisfaction at the heart of everything we do, and we are here to make the claims process as quick, easy, and cost-effective as possible.  

We believe that there is no one size fits all approach to claims. We deliver a personal, flexible and tailored solution which means we can effectively manage the customer’s claim so they can get their lives back to normal as soon as possible. We value openness and honesty and we are committed to raising standards across the entire industry.

Contemporary adjusting methodology

Using innovative processes and next generation technology to provide data-driven solutions and exceptional customer service for every loss.

We deliver customised solutions across both desk and field adjusting

  • Our unique approach starts with a triage call. An experienced adjuster will have an in-depth discussion to establish the details and create a bespoke service plan for every customer.

  • Following triage, we swiftly allocate resources appropriately from the outset, resulting in a quick service and reduced costs.

  • Our adjuster manages all aspects of the claim from start to finish so the customer has one point of contact and a supportive, seamless experience.

  • Our flexible process provides the best solution for customers and clients using office and field-based adjusters. Centralized, real-time collaboration software connects all parties.

  • From policy integration to settlement, desk topping to supply chain management; all information is accessed and actioned through a central, single sign-in platform.

  • Synergy Analyse provides unparalleled levels of end-to-end data and trend analysis on any variable including situational, customer behaviour, peril, location and building type and cost.

What our clients and their customers say about us

Our unique approach delivers results for our clients and their customers. But don't just take our word for it; here are some of the customers and clients we have already helped.

Fire caused by unattended oil pan
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A large hole appeared in garden
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Cracking in garage wall
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External and internal cracking in front bay window
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Fire caused by laptop and charger
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A boiler leak causing a ceiling to sag
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Recent fire damage

"Claims Consortium Group sent their loss adjuster to assess the outcome without delay. She was very knowledgeable, efficient, professional, considerate, and reassuring about the assessment. She arranged the recommended companies to come and see the damage and contents clearance within 24 hours. She kept in touch with us at every stage to ensure things were progressing. Highly recommend. "
Christine Djezzar

I have nothing but good things to say

"If you are unfortunate to have to claim your insurance then this company makes the process easier. Thank you to Rochelle and everyone who helped us through this stressful time."
Kate M

Thank you Sarah

"I cannot express my gratitude enough to Sarah from Claims Consortium Group. She ensured from the moment she was appointed on my water damage claim that the repairs were executed thoroughly, promptly and to my satisfaction. Sarah oversaw the work from start to finish and the contractors she appointed were faultless and professional in every way. Thank you, Sarah."
Ronnie

Garage roof

"I cannot thank Rochelle and Claims Consortium Group enough in helping me with my claim. I found it difficult to cope after losing my husband and sister within weeks of one another, as well as the garage roof leaking. Rochelle organised everything for me as I didn’t know what tradesmen I needed; she was so helpful. "
Lin Avery

Sarah was amazing from start to finish

"She kept me updated through the whole process and explained every step thoroughly. She made me feel at ease with it all. Everything was so quick, and I would 100% recommend. Thank you so much for everything Sarah!"
G.Crone

Help when needed

"The help and understanding shown by the loss adjuster made a very difficult experience far easier to cope with. Help and advice always as needed."
Mr S J George

Sara has been a pleasure to deal with

"Sara from Claims Consortium Group come out to our property after we had a flood upstairs. She was extremely helpful and very efficient in terms of getting the ball rolling with the whole process. The claim is still ongoing, but we cannot speak highly enough about the company. Sarah in particular has been a pleasure to deal with. "
Helen Moffat

My claim experience

"I experienced a burglary to my garage several weeks ago. Rochelle was absolutely brilliant. She seemed to genuinely care about the ordeal I was going through and was always available to answer my questions. She really went out of her way to make the claim process as easy as possible and her attitude was spot on. Bravo!"
Ben S

This company were fabulous from start to finish

"We had a lovely loss adjuster called Luke who was professional and came out very quickly. Our wonderful claims handler, Rochelle, has been in contact constantly to check we are ok and happy with the works. Five stars. Thank you so much! "
Lesley Collins